Privacy Policy

This Privacy Policy explains how Transpir ("we", "us", "our") collects, uses, shares, and protects personal data when you use our website and software services.

1. Data We Collect

• Account data: name, email, profile, and sign-in metadata.
• Service data: health, fitness, nutrition, progress, and AI coaching inputs you submit.
• Usage data: technical and log data such as device type, browser, IP address, and feature usage.
• Billing metadata: subscription status, invoices, and transaction records handled by our payment processor.

2. How We Use Data

• Deliver, secure, and improve the service.
• Generate requested AI-enabled outputs.
• Manage subscriptions, billing, support, and transactional communications.
• Prevent fraud and comply with legal obligations.

3. Legal Bases (UK/EU)

Where UK GDPR or EU GDPR applies, we process personal data on one or more legal bases: performance of a contract, legitimate interests, legal obligations, and consent (for non-essential cookies and similar choices).

4. Sharing and Processors

We share personal data only as needed with service providers (processors) that support hosting, infrastructure, analytics, AI features, communications, and payment processing, as well as legal and professional advisers when required.

We do not sell personal data for monetary consideration.

5. International Transfers

If personal data is transferred outside the UK or EEA, we use appropriate safeguards, such as EU Standard Contractual Clauses and the UK International Data Transfer Agreement or UK Addendum, together with supplementary measures where required.

6. Data Processing Addendum (DPA)

Where required by applicable data protection law, or where we process personal data on behalf of a customer as processor, we will enter into a DPA covering processor obligations and applicable transfer safeguards.

7. Cookies and Consent

We use strictly necessary cookies for service operation and request consent before setting non-essential cookies (such as analytics or marketing). You can accept, reject non-essential cookies, or manage preferences from the cookie banner and update your choice at any time from in-app cookie settings.

8. Retention and Security

We keep personal data only for as long as necessary for service delivery, legal compliance, dispute resolution, and security. We apply reasonable technical and organisational measures to protect data.

9. Your Rights

Depending on your jurisdiction, you may have rights to access, rectify, erase, limit, object, or port your personal data.

For UK users, you can also lodge a complaint with the ICO.

10. Contact

For privacy or legal requests, contact: